Privacy Policy

Last updated: 13 October 2026

Bowness Beauty by Laura respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about a beauty treatment or use our salon services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.

1. Who We Are

Bowness Beauty by Laura is a beauty salon based in Bowness-on-Windermere, serving customers seeking a range of beauty and skincare treatments.

Bowness Beauty by Laura is responsible for the personal information processed in connection with this website and our salon services.

2. Personal Information We Collect

The information we collect depends on how you interact with us and the services you request. It may include the following.

Contact and Enquiry Information

• Your name.
• Your telephone number and email address.
• The details of your enquiry or requested treatment.
• Appointment preferences and correspondence with us.

Appointment and Treatment Information

When you enquire about or receive a treatment, we may keep relevant appointment details, treatment history, consultation information and preferences needed to manage your visit and provide our services safely.

Where relevant to the suitability or safety of a treatment, we may ask about allergies, skin sensitivities, medical conditions, medication, previous reactions or other treatment-related health information.

We only seek information relevant to the services being considered or provided. Information about health may receive additional protection under data protection law.

Website and Technical Information

When you visit our website, technical information may be collected by our website hosting provider or through website technologies. Depending on the services in use, this may include your IP address, browser type, device information, pages visited and information about how you interact with the website.

Reviews and Social Media

If you contact us through social media or interact with reviews or embedded social media content on our website, the relevant platform may process information in accordance with its own privacy policy.

3. How We Collect Your Information

We may collect personal information when you:

• Telephone or email the salon.
• Submit an enquiry through our website.
• Request or arrange a beauty treatment or appointment.
• Attend a consultation or receive a treatment.
• Provide information needed to assess treatment suitability.
• Interact with our website or relevant social media services.

We may also receive limited technical information from website hosting providers and third-party services used to display maps, reviews or social media content.

4. How We Use Your Information

We use personal information where necessary to:

• Respond to enquiries and requests for information.
• Arrange, manage and administer appointments.
• Provide beauty treatments and customer services.
• Assess relevant treatment suitability, allergies, contraindications and safety requirements.
• Communicate with you about appointments and treatments.
• Maintain appropriate customer and treatment records.
• Manage our business and improve our services.
• Maintain website security and resolve technical problems.
• Meet applicable legal and regulatory obligations.
• Send promotional communications where permitted by applicable marketing and data protection laws.

5. Our Lawful Bases for Processing

Data protection law requires us to have a lawful basis for processing personal information. Depending on the purpose, we may rely on the following:

• Contract and pre-contractual steps: to respond to treatment enquiries and take steps requested by you before providing a service, and to perform an agreement with you.
• Legitimate interests: to manage and improve our business, maintain appropriate records, communicate about relevant services and protect our website, where those interests are not overridden by your rights and interests.
• Legal obligation: where processing is necessary to comply with a legal requirement.
• Consent: where we ask for your permission for a particular use of your information and consent is the appropriate lawful basis.

Where treatment records contain health information or other special category data, we will only process that information where an applicable legal condition permits us to do so. Where required, this will include obtaining explicit consent. Any consent for this purpose is separate from consent to receive marketing communications.

6. Sharing Your Personal Information

We do not sell your personal information to third parties. We may share relevant information only where necessary and lawful, including with:

• Website hosting, maintenance and technical support providers who help operate our website.
• Email, communications or appointment service providers where these are used to manage enquiries and bookings.
• Professional advisers, insurers or service providers where necessary for legitimate business purposes.
• Government bodies, regulators, law enforcement agencies or other parties where disclosure is legally required or otherwise permitted by law.

We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate confidentiality and data protection obligations.

7. Google Maps, Reviews and Social Media

Our website displays or may display third-party content, including Google Maps, Google reviews and Instagram content. These services are operated by external providers and are subject to their own privacy policies and settings.

Depending on how this content is loaded, the relevant provider may receive information such as your IP address, browser details and information about your interaction with the embedded content. Third-party services may also use cookies or similar technologies.

• Google privacy information: https://policies.google.com/privacy
• Instagram privacy information: https://privacycenter.instagram.com/policy/

Third-party content and services may change over time. We will take appropriate steps to manage non-essential cookies and similar technologies where required by law.

8. International Transfers

Some third-party service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of legal obligations, business requirements and the need to resolve queries or disputes.

• Enquiries: information about enquiries that do not result in an appointment is kept only for as long as needed to respond, follow up where appropriate and maintain necessary records.
• Appointment and treatment records: relevant records may be retained while you remain a customer and for an appropriate period afterwards to support treatment safety, continuity of service and the handling of complaints or claims.
• Financial and business records: records are retained for the periods required by applicable tax, accounting and other legal obligations.
• Technical and consent records: these are retained for as long as necessary for website security, legal compliance and the purposes for which they were collected.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security and the operation of third-party content.

Some cookies are strictly necessary for a website or service to operate. Other cookies or technologies, including certain analytics, advertising or embedded content technologies, may require your consent before they are used.

Where required by law, we will provide relevant information about cookies and obtain valid consent before setting non-essential cookies or using similar technologies. You should be able to manage your preferences through the website's available cookie controls where implemented.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function. Browser settings do not replace any consent requirements that apply to our website.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information online is completely secure. We therefore cannot guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request the deletion of personal information in circumstances where the law permits it.
• Request restriction of the processing of your personal information in certain circumstances.
• Object to processing based on legitimate interests and to direct marketing, where applicable.
• Request a copy of certain information in a portable format where the legal requirements are met.
• Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

These rights are subject to legal conditions and exemptions, and not every right will apply in every circumstance.

To exercise your rights or ask a question about how your personal information is handled, contact us using the details in the "Who We Are" section above.

13. Marketing Communications

We may contact you about our services where we are legally permitted to do so. We will obtain consent where required for promotional emails, texts or other direct marketing.

You can ask us to stop sending promotional communications at any time by emailing laura@bownessbeauty.co.uk .

Stopping marketing communications will not prevent us from sending essential service messages relating to an enquiry, appointment or treatment where those messages are necessary.

14. Third-Party Websites

Our website may contain links to external websites or online services. We are not responsible for the privacy practices or content of websites operated by other organisations. We recommend reading their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, data processing practices or applicable law.

The latest version will be published on this page, together with the date it was last updated. We encourage you to review this policy periodically.

16. Complaints and Further Information

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: https://ico.org.uk/make-a-complaint/

For questions about this Privacy Policy or your personal information, contact: laura@bownessbeauty.co.uk or telephone 015394 88111.